Frequently Asked Questions
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Navigate to the Customer Rx Portal via the Power Dental Studio website or their official Linktree resource page. If you do not yet have an active account, register your practice details to set up your doctor profile. Complete the digital AOX Hybrid Rx Form directly in the portal. Ensure you specify the exact stage of treatment:
Stage 0 / 1 (Pre-Op & Surgery Day): Immediate load conversions, surgical guides, and day-of-surgery temporary bridge designs.
Stage 2 (Prototyping Phase): Prototype try-in designs, design revisions, and record alignment checks.
Final Stage: Monolithic or layered zirconia final restorations.
Component Specs: Indicate the implant platform, Multi-Unit Abutment (MUA) brands/angles, screw preferences, VDO target, and desired shade. Attach all required digital scans, photos, cbct's, etc. directly inside the portal case submission window. If you need assistance setting up your portal account or verifying scanner connection settings, reach out directly to their client support team: 331-777-5160 or Powerdentalstudio.com
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Prepare the denture. Apply an even layer of light-body material onto the intaglio surface, ensuring coverage over all borders. Insert the denture into the patient's mouth and seat it firmly using uniform, bilateral pressure on the premolar/molar regions. Once fully set, remove the denture. Scan the impression using an Intraoral Scanner (IOS) in extraoral mode. Select the appropriate arch setting on your scanner. Complete a 360-degree scan of the intaglio, teeth and polished surfaces. Inspect the rendered 3D mesh for holes, tearing, or stitching distortions along the borders. Fill any missing data fields with localized rescans before exporting as an STL.
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Position the patient sitting or standing completely upright with good posture. Do not take extraoral photos with the patient reclined in the dental chair. Ensure glasses are removed, hair is tucked behind the ears, and eyes are open and level with the camera lens.
Full-Face Repose: Eyes straight ahead, lips at rest and slightly parted, facial muscles relaxed.
Full-Face High Smile: Frame centered on the face; capture a wide, natural smile to evaluate lip line, gingival display, and facial midline.
Full-Face Repose Profile: Eyes straight ahead, lips at rest and slightly parted, facial muscles relaxed.
Full-Face High Smile Profile: Capture a wide, natural smile to evaluate lip line, gingival display, and facial midline.
Intraoral scans: Scan the maxillary and mandibular arches, making sure to capture all clinical crowns, attached gingiva, palate, retromolar pads, tuberosities, and vestibular extensions.
Bite scan: Dentate Patient: Capture bilateral posterior bite scans in maximum intercuspation.
Collapsed or Altered VDO: If changing the Vertical Dimension of Occlusion (VDO), record bite scans in both the patient's existing occlusion and the target/opened VDO using a leaf gauge or bite rim.
Edentulous Patient: Scan bite registration material or bite rims in place while the patient holds the correct VDO and centric relation.
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Incomplete Abutment Seating: If the temporary cylinder or abutment is not fully seated into the implant's internal connection (such as an internal hex or conical seal), the screw will not reach far enough to engage the threads inside the implant body.
Component or System Mismatch: Implant systems (e.g., Straumann, Nobel Biocare, Zimmer) use proprietary thread pitches, screw lengths, and seat designs. A standard final prosthetic screw, lab screw, or screw from a different implant brand will often fail to seat properly in a temporary cylinder.
Driver Tool Mismatch: The screw head design (e.g., 1.20mm Hex, 1.25mm Hex, Unigrip, Torx/SCS) must match your driver exactly. Using the wrong driver makes it feel as though the screw is spinning freely or binding prematurely.
Screw Channel Obstruction: During the fabrication of the temporary arch, resin or composite material may have bled into the inner wall of the access hole, physically narrowing the channel and blocking the screw head from sitting flush.
Cross-Threading: If the screw entered at even a slight angle, the threads can cross-thread and lock up after just one or two turns.
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Audit for Stitching Artifacts: Look for duplicated cusp tips, distorted arch curvature, or overlapping layers. These occur when the software misaligns consecutive frames during data stitching.
Identify Voids in Critical Zones: Ensure there are no "holes" or uncaptured mesh areas on functional surfaces—specifically preparation margins, proximal contact points, and functional cusp tips.
Match Anatomic Landmarks: Eyeball distinct physical features (e.g., wear facets, unique embrasure spaces, developmental grooves, or soft tissue rugae) and confirm their 1:1 shape and location on the rendered 3D mesh.
Confirm Bite Registration Alignment: Watch the scan jaws articulate on screen during the buccal bite capture. Ensure the condyles didn't slide or the patient didn't bite into a protrusive/laterotrusive position due to the scanner tip being in the mouth.
Toggle to Monochrome / Model Mode: Switch the display from true-color (photorealistic) to monochrome/stone mode. Removing color distractions highlights margin lines, surface roughness, and optical distortions far more clearly.
Inspect Finish Line Continuity: Verify that gingival tissue, blood, or pooled saliva isn't covering any part of the margin. If soft tissue collapsed over a subgingival margin, the software will "bridge" the gap with incorrect geometry.
Control Moisture and Glare: Intraoral scanners rely on structured light or confocal imaging. Fluid (saliva, blood) refracts light and distorts surface topography. Maintain strict isolation and air-dry the quad completely prior to the pass.
Follow Standardized Scan Paths: Deviating from the manufacturer’s recommended movement path (typically occlusal $\rightarrow$ lingual $\rightarrow$ buccal) increases cumulative stitching drift across the arch.
Keep the Scanner Calibrated: Perform routine calibration (both optical 3D calibration and color calibration) using the manufacturer’s jig to ensure spatial measurement accuracy does not degrade over time.
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Adjust/Disable AI Soft Tissue Removal: Modern IOS algorithms are trained to automatically filter out cheeks, lips, and tongue. When scanning attached gingiva, edentulous ridges, or palatal tissue, aggressive AI filtering can cause the scanner to constantly erase what you just scanned. Switch to Edentulous Mode or turn off auto-trimming features in your scan software. Lock Hard Tissue Scans: Scan and lock fixed, feature-rich landmarks (like teeth or hard palate rugae) first before expanding the scan field into smooth soft tissue regions. Eliminate Specular Reflection (Dry Thoroughly): Saliva acts like a mirror, refracting light and blinding optical sensors. Dry the tissue completely with a air/water syringe or gauze. For excessively shiny tissue, a light dusting of scannable powder or liquid occlusion spray breaks the reflection without adding bulk. Stabilize Mobile Tissue: Mobile mucosa shifts when the patient swallows, breathes, or moves their jaw. Use a retractor (e.g., OptraGate), tongue guard, or a rigid mirror to hold cheeks and tongue completely motionless. Avoid Contact Distortion: Maintain a strict 5–15 mm distance (depending on your scanner head's depth of field). Physically touching the soft tissue with the scanner tip deforms the tissue shape, causing the software to fail stitching or create distorted mesh overlaps.
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Full-arch restorations involve two thread levels: implant-to-MUA (high torque) and MUA-to-prosthesis (lower torque). Multi-Unit Abutment (MUA) Drivers: Dedicated carriers engineered to seat straight and angled MUAs into implant platforms. Must match the internal driver connection of the implant brand (e.g., Nobel Unigrip/Torx, Straumann SCS, 1.20mm/1.25mm Hex). Dual-Range Torque Wrenches: Surgical/MUA Ratchet: Capable of delivering 35–45+ Ncm for torque-testing implants and securing MUAs. Prosthetic Torque Wrench: Calibrated for precise 15–35 Ncm delivery for prosthetic retaining screws without stripping delicate threads. Extended Driver Tips: Short (18 mm), long (25 mm), and extra-long (30+ mm) latch-type driver tips to access deep screw channels in thick temporary bridges or steep posterior angles. VDO Gauges & Calipers: Willis Gauge: Measures the distance between anatomical facial landmarks (e.g., base of nose to tip of chin) to verify soft-tissue facial height. Digital Vernier Caliper / Boley Gauge: Measures incisal edge position, tooth heights, and existing denture/appliance height down to 0.01 mm increments. ARCHTRACER™ (or ArchTracer) fiducial markers are specialized, self-tapping titanium mini-screws placed temporarily into bone (typically the hard palate or buccal alveolar ridge) to act as fixed, unmoving spatial reference points during digital full-arch (All-on-X) implant workflows.
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Troubleshooting dental 3D resin printing typically comes down to four major variables: mechanical calibration, resin chemistry/temperature, file orientation/slicing, and post-processing protocols. 1. Print Fails to Adhere to Build Plate (Stays in Vat). Z-Height Zeroing Error: The build plate is starting too high off the vat film, preventing the initial resin layer from squishing and bonding to the metal. Re-level and re-zero the build platform directly against the leveling card or vat. Burn-In Layer Exposure Too Low: Bottom/burn-in layers require 5x to 10x the exposure time of normal layers (typically 25–45 seconds depending on the printer and resin). Increase bottom layer exposure in your slicer settings. Cold Resin: Cold resin is viscous and fails to flow or polymerize correctly. Ensure the room or printer chamber is kept at 20°C–28°C (68°F–82°F). Contaminated Build Plate: Residual oils, uncleaned resin, or IPA film on the build plate reduces mechanical retention. Wipe the plate clean with fresh 99% IPA and dry thoroughly; if using a bare aluminum plate, lightly scuff it with 400-grit sandpaper to restore surface bite. 2. Warping & Dimensional Fit Issues (Prostheses or Guides Don't Seat) Flat Orientation: Printing full-arch bridges, splints, or models directly parallel to the build plate maximizes cross-sectional surface area, creating massive peel forces that bow the restoration. Angle full-arch models and prostheses at 30°–45° relative to the build plate. Removing Supports Before UV Curing: Resin is not fully polymerized when it finishes printing (green state). Stripping supports prior to post-curing causes thin sections or long arches to warp under UV heat. Keep all supports attached during the post-cure cycle. Insufficient Support Density: Unsupported spans flex under peel forces during movement. Add heavy supports along non-critical structural borders (e.g., lingual/buccal borders, keeping supports off intaglio surfaces and screw channels).Curing While Wet: Placing parts in the UV curing box while still wet with isopropyl alcohol (IPA) causes micro-cracking, clouding, and severe dimensional warping. Ensure parts are 100% dry (air-dried or dried with compressed air) before post-curing. 3. Oversized / Undersized Features (Tight Margins or Loose Screw Channels). Inaccurate Layer Exposure: Over-exposure bloats models and narrows internal channels (e.g., MUA scan body holes become too tight). Under-exposure leads to weak, sloppy margins. Run an exposure calibration matrix test (e.g., XP target) for every new resin batch to fine-tune layer exposure in 0.1-second increments. Degraded / Clouded Vat Film: Scratches, dimples, or clouding on the FEP, nNFEP, or silicone film scatter light, leading to soft details and dimensional expansion. Replace the vat film if optical clarity is lost. Unmixed Resin: Pigments and photoinitiators settle to the bottom of the tank over time. Always stir the vat thoroughly with a soft silicone spatula before starting a print. 4. Sticky Surfaces, White Residue, or Delamination. White Powdery Residue: Occurs when dirty IPA containing suspended liquid resin evaporates on the surface before UV curing. Implement a two-stage wash process: Stage 1 (dirty/pre-wash for 2–3 mins) to remove bulk resin, followed by Stage 2 (fresh 99% IPA or solvent for 2–3 mins). Sticky / Tacky Surface: Caused by saturated wash solvent or oxygen inhibition during UV curing. Replace wash IPA frequently. For biocompatible resins (e.g., splints or temporary crowns), use a curing unit that supports an inert gas sweep (nitrogen) or submerge parts in a water/glycerin bath if specified by the resin manufacturer. Layer Delamination (Flaking/Splitting): Indicates optical path obstruction or excessive peel speeds. Clean the optical glass underneath the resin tank with lens cleaner, and reduce Z-lift (peel) speed in your slicer.
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Check the Power Dental Studio Customer Portal. Case Stage Tracking: You can see which phase of the pipeline your case is currently in: 1. Case Intake & Record Review (Scans, photos, and Rx verification) 2. Digital Design (Exocad CAD modeling) 3. Fabrication / Printing (3D printing try-ins or milling zirconia) 4. Quality Check & Shipping.Tracking & Delivery Details: Once a physical restoration or try-in is packaged and shipped, courier tracking numbers (e.g., FedEx, UPS) and estimated arrival dates will populate directly in the case dashboard. Contact Your Sales Rep or Design Team Directly through Slack or by phone.
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Go to the Power Dental Studio Contact Page or their Who We Serve section. Click on the "Find Your Territory Representative" link to see who is assigned to your geographic region/state.
Contact Main Client Services for Direct Routing. If you aren't sure which territory your practice falls into, call or email their main office.
The onboarding team will immediately route you to your local sales rep and clinical support manager: Phone 331-777-5160.

